Get Satisfaction

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News & Events

People everywhere are coming around to the power of conversation. Check out what we’ve been saying, what people are saying about us and what events we’ll be attending (we like conversations that don’t require a keyboard too).

Get Satisfaction In the Media

  1. Apple Business

    Get Satisfaction. Turning customer service on its head.

    January 10, 2009

    Not long ago, when it came time to choose a technology platform for his web startup, Lane Becker faced a hard-nosed, practical decision. He knew that when you’re launching a business there are many variables to consider.

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  2. Fast Company

    Does a New Website Hold the Secret to Great Customer Service?

    April 25, 2008

    Can online networking deliver us from the evil of bad customer service? Thor Muller is betting that “people-powered customer service” will trump outsourcing and the impersonal call center.

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  3. The New York Times

    On the Internet, Everyone Can Hear You Complain

    Febrary 28, 2008

    A San Francisco start-up called Get Satisfaction is the latest online ombudsman to try to mediate customer service complaints. Get Satisfaction allows people to post feedback about their experiences with any company they choose.

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Read More Stories

Upcoming Events

  1. Party in NYC! Pivot Fall 2010

    October 17, 2010

    Oct 17
  2. Get Satisfaction Speaks on Social Media & Your Business

    November 12, 2010 10:00AM PT

    Nov 12
  3. JarGon comes to the Windy City!

    December 14, 2010

    Dec 14

Upcoming Webinars

  1. Setting up your community

    September 18, 2010 10:00AM PT

    Sep 18
  2. Get Satisfaction: How does it work?

    September 18, 2010 12:00PM PT

    Sep 18
  3. How to install the Facebook Support Tab

    September 18, 2010 5:00PM PT

    Sep 18

Press Releases

  1. Get Satisfaction Raises $6 Million in Series A Funding

    Sep 14, 2010

    Led by Azure Capital Partners, funding will help Get Satisfaction capitalize on growing momentum and continue its mission to build online communities that create meaningful conversations between companies and their customers.

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  2. Get Satisfaction Social Engagement Hub Transforms Facebook Fan Pages — Creates a Window in the Wall

    Mar 10, 2010

    Get Satisfaction connects the Social Web and CRM by uniting customers and brands, leveraging Facebook to bring valuable consumer content, knowledge, and insight into the business.

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  3. Google + Get Satisfaction = Social Business for Real Businesses

    Mar 9, 2010

    Get Satisfaction Leverages Google Apps to Help Employees Collaborate Around Customer Community Conversations.

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  4. Mint.com Users Have a New Way to Get Satisfaction

    Feb 23, 2010

    Integration With GetSatisfaction.com Expands Customer Access to Product Team, Enhances Personal Service.

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  5. Get Satisfaction Joins Salesforce.com’s Service Cloud 2 with New Integrated Application Available on the AppExchange

    Jan 8, 2010

    Companies can now integrate social communities on Get Satisfaction with Service Cloud 2 via salesforce.com’s AppExchange to provide superior customer service and join customer conversations everywhere they take place.

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Past Press Releases