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SCVNGR customers help each other

“Get Satisfaction ensures that our support efforts are not purely reflexive. Our customer community allows us to proactively identify our customers’ desires and ideas and tweak our product road-map accordingly.”

Nick Herbold
Guru & Recruiter, SCVNGR

OMGPOP hosts 8 million social gamers

“Get Satisfaction for Facebook gives our customers a support mechanism right where they are.”

Joseph Alminawi
Community Manager, OMGPOP

Rhapsody

“As we researched the various alternatives, it became obvious that customers enjoy Get Satisfaction from a product standpoint. Customers would have a great experience with one company that used Get Satisfaction, then, they would seek out other companies using Get Satisfaction when looking for where to take their business.”

JR Gast
Director of Customer Support

Mint loves its customers

“Our results from using Get Satisfaction have exceeded our ongoing expectations and we’re extremely pleased.”

Aaron Patzer
Mint Founder & CEO

Microsoft listens to their customers

“In our opinion, Get Satisfaction is one of the best social media feedback tools available today. Our customers love it because it creates a dedicated place where they can be heard and have a direct connection with our engineering team.”

Benjamin Gauthey
Digital Marketing, Microsoft Corp.

TechSmith adapts to their customers

“After hearing about how we’ve benefitted from using Get Satisfaction, all of our product managers are figuring out how they can incorporate it into their offerings. It’s all worked out better than I ever could have imagined.”

Katie Moore
Product Marketing Manager at TechSmith

Mogo Financial believes in transparency

“The transparency we’ve enabled with Get Satisfaction not only positively impacts our customers, but it also allows people to better understand us as a brand before applying. This has allowed us to increase conversation.”

Philipp Postrehovsky
Online Community Manager at Mogo

Posit Science trains brains

“Get Satisfaction increases the value of our Fan Page by allowing us to scale customer support in a way that wouldn’t be possible with Facebook alone.”

Arielle Hoffman
Community Manager, Posit Science

Rhapsody

“As we researched the various alternatives, it became obvious that customers enjoy Get Satisfaction from a product standpoint. Customers would have a great experience with one company that used Get Satisfaction, then, they would seek out other companies using Get Satisfaction when looking for where to take their business.”

JR Gast
Director of Customer Support

Mint loves its customers

“Our results from using Get Satisfaction have exceeded our ongoing expectations and we’re extremely pleased.”

Aaron Patzer
Mint Founder & CEO

Microsoft listens to their customers

“In our opinion, Get Satisfaction is one of the best social media feedback tools available today. Our customers love it because it creates a dedicated place where they can be heard and have a direct connection with our engineering team.”

Benjamin Gauthey
Digital Marketing, Microsoft Corp.

Kiddicare increased first-call resolution rate by 30%

“Only Get Satisfaction offered a support solution that clearly met our needs. They offer a powerful product that’s packaged in a very simple way so that it’s intuitive and non-threatening for users—both our customers and out non-technical staff.”

Simmon Harrow
Technology Officer, Kiddicare

  • Mint

    Mint

    Intuit’s Mint puts conversation on the front lines.

    View Case Study

  • Microsoft

    Microsoft

    The Hohm team implements self-service support and a dynamic knowledgebase.

    View Case Study

  • Mogo

    Mogo

    Canadian lender succeeds at payday lending with transparency.

    View Case Study

  • Springpad

    Springpad

    Springpad reduces incoming email tickets by 80%.

    View Case Study

  • Tango

    Tango

    Tango scales support to millions of customers with just one community manager.

    View Case Study

  • Cookstr

    Cookstr

    Cookstr saves time and money with an enthusiastic customer community.

    View Case Study

  • Yola

    Yola

    Yola makes support social and reduces help ticket volume by 70%.

    View Case Study

  • Trinet

    Trinet

    TriNet completely transformed their customer support experience in under 90 days.

    View Case Study

  • Mobile17

    Mobile17

    Mobile start-up scales to million of users with an integrated support community.

    View Case Study

  • SCVNGR

    SCVNGR

    SCVNGR’s customers help each other problem solve using social support community.

    View Case Study

  • dlvr.it

    dlvr.it

    Customers help developers at Dlvr.it fix bugs within minutes.

    View Case Study

  • Kiddicare

    Kiddicare

    Online retailer Kiddicare increases first call resolution by 38%.

    View Case Study

  • OMGPOP

    OMGPOP

    OMGPOP reduces daily support requests by 80% with a customer community.

    View Case Study

  • Tungle.me

    Tungle.me

    Tungle.me grows customer base 20x without adding more support staff.

    View Case Study

  • Postit Science

    Postit Science

    Posit Science’s customer community helps decrease support tickets by 30%.

    View Case Study

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